Return & Refund Policy
At ShopSy Arabia, your satisfaction is our top priority. If you're not completely happy with your purchase, we’ve made our return and refund process simple and hassle-free.
✅ Return Eligibility
You may request a return within 7 days of delivery if:
-
The item is unused, in its original packaging, and in the same condition as received
-
The return request is made within 7 days of receiving your order
-
You provide valid proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We’re unable to accept returns for:
-
Items that are used, damaged, or altered
-
Return requests made after 7 days of delivery
-
Final sale, clearance, or promotional items
-
Gift cards or giveaway items
🔁 How to Return an Item
-
Email us at 📧 shopsyarabia@gmail.com with:
-
Your order number
-
The reason for return
-
-
Our support team will review your request and send you return instructions
-
Ship the item back — return shipping costs are the customer’s responsibility, unless the item was incorrect or arrived damaged
-
Once we receive and inspect your returned item, we will process your refund within 5–7 business days
💸 Refund Details
-
Refunds are issued to your original payment method
-
Depending on your bank or payment provider, it may take additional time for the refund to appear
-
You’ll receive an email confirmation once your refund has been processed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately:
📧 shopsyarabia@gmail.com
Include the following:
-
Your order number
-
Clear photos of the item(s) received
We’ll arrange a free replacement or a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund yet:
-
Check with your bank or payment provider — some delays are normal
-
Still no update? Contact us directly and we’ll assist you
💬 Need Help?
We’re here to help every step of the way.
📧 shopsyarabia@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia